Dear Valued Customer,

We would like to inform you that we will start the process of closing our eDMS System “BM-Flow” on 1st of January 2023.
This process, known as a “sunset mode,” will last for 24 months and ends on 31st of December 2024.
Our support plan covers only the 2 last versions of BM-Flow, from 3.7 and higher.
Please review the following table for the services that we will provide during and after this sunset mode, apart from any existing contractual obligations:


Maintenance and Support
Until 31.12.2022

Sunset Support
1.1.2023 – 31.12.2024

End of life
After 31.12.2024

Request to change product design and features
Non-security updates
Security updates Upon Request
Self-help support through FAQ and ticket library
Paid-support Upon Request

Please do not hesitate to contact us in case of questions regarding the sunset mode.

Thank you for your business and cooperation in the past years and we hope to develop our ongoing relationship with you on our new cloud-based neuronos® platform, which we would be glad to demonstrate to you at your convenience.

Best regards,
biomedion team

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